Manual & FAQ
Check below for answers to our most frequently asked questions. If you can’t find the answer to your question, don’t hesitate to get in touch.
SaveMy Tracking Protector is a small personal security device that constantly searches for tracking devices around you. Once connected to the SaveMy app, you will be automatically notified if there are tracking devices in your area that could be used maliciously. Fitting in the palm of your hand, pocket, bag, or even on a keyring, you can take it with you wherever you go.
SaveMy detects all tracking devices including Apple Airtag, Samsung Tag, Tile, Garmin, etc, in your area. If there is a tracking device near you, the app will alert you, tell you the device name (such as Apple Airtag), determine the threat level, and show the signal strength of the device so you can locate it. This is, of course, useful if a criminal has hidden a tag in your belongings or in your car.
SaveMy uses AI technology to automatically scan for tracking devices that may be used maliciously by criminals. If a device is detected, the Tracking Protector will send a signal to the SaveMy app, which will notify you of any potential threats.
Very! SaveMy was designed to be as simple and user-friendly as possible, as everyone deserves to feel safe. All you have to do is turn it on, follow the easy steps in the SaveMy app to finish setting it up and keep it with you.
SaveMy is compatible with iOS and all Android smartphones.
The SaveMy Tracking Protector has a battery life of around 4-6 months. We provide an extra CR2032 battery for when it needs changing. You can check the battery percentage in the SaveMy app.
The privacy and security of our customers is our primary concern – that’s why we created SaveMy! Using advanced encryption technology, your personal information remains secure at all times. All you need to provide us with is your email address for registration. We will never share your data with any other companies.
SaveMy works anywhere in the world. Whether you’re travelling for business, leisure, or any other reason, SaveMy ensures you stay safe and secure wherever you go. The device also has a travel mode for flights.
Yes! The SaveMy mobile app allows multiple users so you can share the tracking protector with family, friends or colleagues when you aren’t using it.
The Tracking Protector is an external device separate from your phone that works independently. Once you recharge your phone or set up a new one, your data will automatically be updated.
The range of detection varies depending on the strength of the signal the tracking device emits. The Tracking Protector can detect tracking devices up to 30 meters away.
The Tracking Protector has an IPX5 water resistance rating. In simple terms, the IPX5 rating is typically considered water-resistant, rainproof, sweatproof, and splashproof.
SaveMy scans for potentially malicious tracking devices every 15 minutes.
It’s free! The app is free to download and use – there are no hidden fees, charges or subscription costs whatsoever. Once you have the Tracking Protector, the app will notify you of any potentially malicious tracking devices near you.
We offer a 12-month warranty for the Tracking Protector to cover any potential defects. If you have any issues during the warranty period, we’ll repair or replace the device for free.
Yes, the SaveMy app lets you customize the device to your preference. You can adjust the notification settings, sensitivity levels, and other features to suit your preferences and needs.
We release periodic firmware updates to improve the functionality and performance of our device. To update the firmware, simply connect the device to your smartphone and follow the instructions in the SaveMy mobile app.
If you lose your Tracking Protector, you can use the SaveMy mobile app to locate it. The application will show you the last known location of the device and guide you to it. If you can’t find the device, get in contact with our customer support team, who are always more than happy to help.
Absolutely! Our device does not emit any harmful radiation or interfere with other devices’ functionality.
Contact our customer support team by emailing office@savemy.co.uk. We have a dedicated support team that is happy to answer any questions or concerns you may have about SaveMy.